FAQ's
If you can't find your answer below, don't hesitate to email us at
support@wildmoonunderwear.com or call us at 888-311-0783
PRODUCT FAQ'S
This depends on your flow, goddess. If you are free bleeding on the day of your heaviest flow, you may need an extra pair or possibly two. If you're wearing your Wild Moon Underwear as a back up for a tampon or cup, then you will likely be able to wear the same pair all day. Test it out on the first day of your flow when you know you'll be home resting, so you can get a good gauge for how long you can wear a single pair.
No, when cared for properly. :) There is special technology in the layers of the underwear to help control odor from sweat and bacteria to keep your Wild Moon Underwear smelling fresh.
No! That is the magic of this amazing technology! You'll almost forget you're on your period. The practically feel like regular underwear, but leak-proof. The layers are thin, but incredibly absorbable.
The fabric has been specially formulated to resist stains, but you can decrease staining even more by making sure to rinse your Wild Moon Underwear in cold water. You can extend the longevity of your Wild Moon Underwear even more by handwashing them or machine washing them in a mesh bag on the delicate cycle. We carry a bag specifically designed for this. Check it out here. Remember a mild detergent and to skip the fabric softener to make them last for many moons to come.
Our regular underwear are not made for swimming, but our Swim Collection is! Checkout our Wild Moon Swim Collection here.
Yes! The leak-proof technology works for any liquid. And for you postpartum mamas out there, Wild Moon Underwear are ideal for your time during healing when inserting anything is not recommended. Your body is a miracle! You deserve to relax and heal gracefully.
Wild Moon Underwear is made of fabric layers composed of organic bamboo, nylon, PUL, cotton-polyester blend, and spandex for the waistband. Wild Moon Underwear have been third-party tested for PFAS, and we are proud to say our underwear of PFAS-FREE. We are committed to monitoring the complex and ever-changing world of PFAS – a vast number of chemicals that the government, researchers, and companies are struggling to fully define, understand, and to increase consumer transparency so that you can be an empowered and informed consumer as you care for your womb.
You can find specific fabric content information within each product description. It's a little different, depending on the style.
ORDERING & SHIPPING FAQ'S
Once your order ships, you will receive an email with a link to track your package. Click on that link and get excited!
We will ship your order within 1-3 business days of receiving it. (Most orders go out much sooner than that).
Economy averages 4-8 days for delivery, while Standard shipping takes 1-4 days. We cannot guarantee when it will arrive as it is out of our control once it leaves our warehouse.
Pre-orders, pre-sales, or other items that are noted on the listing may take longer to ship out. Any duty fees and/or taxes that may be due upon receiving a package in a different country will be the responsibility of the customer.
During the first step of checkout, click where it says "Have a discount code? Click here" then put in your chosen code and click "Apply". Remember, you can only use one discount code at a time!
On the second step of checkout, you will place the code in the Gift Card box and click "Apply."
Our system will only allow one discount code to be used on an order.
Click on the cart icon at the top right-hand corner of the page. This will bring up a sidebar with the contents of your cart. Click "edit" and make your adjustments. Please note: sometimes on an iPhone or iPad, you may not be able to see the whole word "edit" once you are in your cart, but you should see at least an "e" so just click on that!
Great question! Any duty fees and/or taxes that may be due upon receiving a package in a different country other than the USA will be the responsibility of the customer.
International shipping is available. The rates are calculated based on weight and destination. Taxes and duty fees are the responsibility of the customer.
Unfortunately, because we are an online company with many orders being processed at once, we are not set up for browsing.
Sorry–we cannot make changes to an order once it is placed. However, we are happy to cancel an order if it has not been shipped yet.
We know there might be some hesitation after a purchase. Provided your order has not been shipped yet, we are happy to cancel it for you.
There are times when a package is marked as undeliverable by the shipping method after the order leaves our warehouse. In these instances, the package will be returned back to us. When our team receives "Return To Sender" packages, our team will automatically issue store credit for the amount of the order.
Bought the wrong size? Doesn’t fit right? Wild Moon Underwear will offer a one time exchange within 45 days of purchase. Max exchange of 1 pieces per 1 time. Any unopened packages can be returned for a full refund. Please email your name and order number to support@wildmoonunderwear.com with your refund or exchange request.
Wild Moon Underwear
Attn: RETURNS
14699 S 800 W
Bluffdale, UT 84065
Glad you asked! If you are unhappy with your purchase for any reason, Wild Moon Underwear will offer a full refund within 45 days of purchase.
How long will my underwear last? Anywhere from 6 months to 2 years! It all depends on how often you wear them, how you wash and take care of them, and of course, your flow cycle. Just keep in mind that everyone's experience may be different. Wild Moon Underwear will provide a 6 month warranty from time of purchase. Please reach out tosupport@wildmoonunderwear.com with your warranty request.
YES! You can use your FSA/HSA/HRA debit or credit card (or your personal one, depending on your plan) directly at the checkout step of your purchase process. If you experience any issues with the card at checkout, please check your balance — if there are enough funds in your account, you may need to contact an administrator at your plan to authorize a purchase on our site. If you prefer to check out using another method, please review your plan for details about applying for reimbursement.
Returns
WILD MOON UNDERWEAR
Attn: RETURNS
14699 S 800 W
Bluffdale, UT 84065